Refund policy

Returns
We only accept returns if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at vollisgear@vollisbeach.com with details and photos of the product and the defect. You can send the item you consider defective to: VOLLIS GEAR , 4115 Paperbirch Drive Smyrna Tennessee 37167

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at vollisgear@vollisbeach.com 

Sale items  
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vollisgear@vollisbeach.com and send your item to VOLLIS GEAR , 4115 Paperbirch Drive Smyrna Tennessee 37167

Shipping
To return your product, you should mail your product to: VOLLIS GEAR , 4115 Paperbirch Drive Smyrna Tennessee 37167


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.